Aviva Loses Asset


After spending over 40 years in the insurance industry with the last 16 years at AVIVA (CGU), Mary-Ellen Killick, their Senior Casualty Specialist is retiring on June 30th.


Her duties were not limited to, but included:

  • Training and mentoring commercial lines staff not only in casualty but property as well,
  • Audit files to monitor underwriters’ competency,
  • Audit the branches large losses and overall results,
  • Review, set rates, terms and conditions with staff underwriters for risks exceeding their authority,
  • Write the more complex casualty high risk accounts, dealing directly with the brokers with an underwriting authority implemented by Head Office that is greater than Branch Authority,
  • Underwrite and submit risks beyond her authority directly to Head Office

This resulted in Mary-Ellen to: • Manage, administrate and oversee casualty submissions to Head Office Lines in Toronto • Having property Branch authority, manage, administrate and oversee property submissions to Head Office in the absence of the Property Specialist • Continuous daily coaching and self-reviews of files • Hold training sessions on topics arising from questions, self-reviews, and daily coaching • Use statistical reports available to assess brokers and make informed business decisions • Maintain focus on company underwriting principles • Rehabilitate business portfolios of different brokers • Maintain and underwrite a 2.5 million book of business • Received “Higher Range” annual performance designation and “Excellence in Execution” recognition from 2 consecutive branch reviews


She got her formal education at Carleton University in Ottawa and holds her Bachelor of Arts, Honors, degree. Her insurance path led her to receiving her

Associate Insurance Institute of Canada (AIIC) Chartered Insurance Professional (CIP) Insurance Advisory Organization Inc. – School of Loss Technology (IAO) • A1 – Building Construction, Fire Protection, & Basic Hazards • A2 – Commercial Property, Fire Rating • A3 – Liability Loss Prevention • A4 – Crime Loss Prevention • A6 – Industrial Process Hazards • On the Spot Rating • Gas & Oil Risk Assessment


After graduating from Carleton, Mary-Ellen started looking for a teaching job which is what she went to school to get an education for, but could not find one. Having to find work very quickly, she answered an ad for a trainee in automobile insurance for the Hartford Fire Insurance Company in Ottawa. She got the job and has not looked back since. From there she went to the Strathcona General Insurance Company to work at head office as a property casualty underwriter. It was there that she met her future husband. This resulted in them moving to Edmonton where she continued as property supervisor at Canadian Indemnity, Economical Mutual, Simcoe and Erie, and Canadian Surety.


It was in Edmonton, that she expanded her knowledge into casualty and it was there that Citadel came knocking persuading her to move to Vancouver. When Citadel downsized, she went to Allianz and again Allianz was sold and downsized. Mary-Ellen moved over to what was then ING Western Union, now Intact. In September of 2000, CGU came calling and in March of 2001, she moved to CGU as the Casualty Mentor. Thank you for your service Mary-Ellen.


If you ever worked with or know Mary-Ellen, give her a call 604.895.5664 or email at and wish all the best. She would love to hear from you.